Aston Road Villa B&B Terms and Conditions as from August 2026
Reservation Policy
On booking a 100% payment is required, via our website including agreeing to these policies.
Bookings are refundable (less a booking fee) when the booking is cancelled before 14 days of arrival date only.
Children over 12 years of age welcome
Tariff includes NZ Goods and Services tax of 15%. Daily breakfast is included in the room rate.
Please advise in advance of any specific dietary restrictions.
Check In/Out Policy
Check-in: from 3pm until 6pm
If you require an earlier check in this may be available and is by arrangement only. Please let us know for health and safety reasons if you are going to arrive later than 6pm. (027 201 8904) We take care to ensure your health and safety whilst you stay with us and we will provide a safety briefing on arrival.
Check-out: by 10am and we ask you to vacate at this time.
Damage Policy
The guest accepts responsibility for damage or breakages caused by them. We understand that accidents can happen. In the event of any damage or additional extra cleaning if required beyond normal wear and tear or use during your stay, an additional charge may be incurred.
Repairs or replacement will be charged to the guests supplied credit card.
Privacy Policy
We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent.
Property Policy
No smoking or vaping is within all rooms in our property.
There will be a charge for sanitising of any rooms and any lost income as a result of smoking , including vaping and e cigarettes inside. Guests can smoke outside and no butts are to be left inside.
Dining options - there are no guest cooking facilities. The guest wing has a small fridge and hot drink making facilities. Guests are welcome to bring their own beverages.
No pets allowed We have a friendly Brittany spaniel who is not allowed in the bed and breakfast.
No sharing or illegal downloading of copyrighted materials e.g. Movies.
CCTV and gate alarms operate on the property
Room servicing is carried out daily includes rubbish removal and change of towels as required.
Guests exhibiting unacceptable behaviour will not be tolerated and may be asked to vacate premises. (no groups, stag or hen parties, recreational drugs, excessive noise).
Risk Disclosure Statement
We are committed to ensuring your safety and well-being during your stay with us, however, there are inherent risks associated with travel and accommodation.
Property Risks: while we take measures to maintain our property, accidents or unforeseen incidents may occur. Guests are advised to adhere to all verbal and written safety guidelines within our premises. You are welcome to walk around the property please note there is no handrail on the stairs going up to our vegetable gardens and orchard.
Natural Disasters and Weather Conditions: natural disasters such as earthquakes, storms, floods and volcanic activity can occur unexpectedly. guests are encouraged to familiarise themselves with emergency exits and evacuation procedures. These are also reinforced and explained verbally on arrival.
Fire Safety: we have fire safety protocols in place including smoke detectors, fire blankets and extinguishers. However fires can still pose a risk. If you smoke or vape, please do so away from the buildings. Candles are not permitted in the guest rooms.
Medical emergencies:in the event of a medical emergency, we will assist in summoning emergency assistance and providing first aid where we can. In an emergency call 111 or your own country's emergency number. The closest AED is at Waikanae railway station.
Security and Personal Belongings: we provide security measures to safeguard your belongings, but we are not responsible for any loss, theft or damage to personal items. We have security lights in the driveway, also in your private entrance to the B&B and driveway alarms and CCTV.